Field Service Department Provides Round the Clock Support

January 7, 2009

For optimum performance, long service life and cost-avoidance, regular, expert cooler maintenance is simply a ‘must’. Our new field services department is dedicated to providing round-the-clock in-field preventative maintenance, repairs, and component replacement, not only for heat exchangers manufactured by Harsco Industrial Air-X-Changers, but for any type of industrial cooling equipment.

“With proper maintenance, many units could last another 20-30 productive years in the field,” says Bret Kurth, Harsco Industrial Air-X-Changers’ Field Service Coordinator, who knows that, in natural gas compression, a cooler is ‘mission critical.’ “If it goes out, you’re out of the running – shut down and out of business – until it is fixed or replaced,” Bret says. “Of course with gas compression coolers, you are looking at much higher costs for replacement, not to mention the cost of downtime while you are waiting for a new cooler.”

The rapidly increasing number of service calls coming into Harsco Industrial Air-X-Changers, often urgent in nature, demands a pool of ready and capable service personnel. Who could better fill this role than the men and women who build the best cooler equipment in the industry? Bret and his team are constantly on the road throughout the U.S. and abroad to countries like Argentina, Columbia, Oman, Canada and Mexico, meeting with end users face-to-face, evaluating how Harsco Industrial Air-X-Changers products are being put to use in the industry, and providing valued field services.

Whether you need a scheduled maintenance program, replacement parts, technical advice, replacement sections, installation/commissioning assistance, trouble-shooting, inspection or a new cooler, Harsco Industrial Air-X-Changers stands ready to serve 24 hours a day, seven days a week. For more information, or to develop a service agreement tailored to your needs, contact Harsco Industrial Air-X-Changers’ Emergency Parts and Field Service: 1-800-404-3904 or e-mail axcparts@harsco.com.

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